What is ISO 20000 exactly? Find out how ISO 20000 could benefit your business
Are you looking for an easy solution to the question "What is ISO 20000?"
It's not just you. This guide will help you understand the reasons why ISO 20000 has benefits for your company. The ISO 20000 requirements will be explained, as will the practical steps required for obtaining certification.
The basics of ISO 20000: A quick introduction
ISO 20000, the international standard for IT Service Management (ITSM) is issued by ISO (the International Organization for Standardization), ICE (the International Electoral Commission). ISO 20000 is an international standard that has to be accepted by all members countries. Check this Information technology - Service management link.
This standard outlines a set of management procedures that can assist you in providing better IT services to customers and your employees. ISO 20000 provides a framework and methodology that can help you manage ITSM. It will allow you to implement best practices and improve the delivery of IT services by following the guidelines of this standard. ISO 20000 is applicable for all sizes of businesses and in any sector.
What makes ISO 20000 different than ITIL?
The primary distinction between ISO 20000 (and ITIL) is that ISO 20000 offers the methodology and framework that will help you to create the ITSM puzzle. ITIL however gives you the most effective practices and information on how you can manage every IT process within your business (i.e. how to put the jigsaw puzzle together).
It is helpful to consider the fact that ISO 20000 tells you what you need to do, while ITIL shows you how to do it.
ISO 20000 can't be used on its own. While it is able to be used independently from ITIL, they are very compatible.
ITIL is not an industry standard. It's a set of best practices and a practical framework that helps you align your IT services with the business needs. As a company it is not possible to become ITIL certified, you can only comply with the best practice guidelines.
ISO 20000, which is based on ITIL's fundamental principles and is a benchmark your company can certifiy against.
Anyone who wants to be an expert in ITSM and have an internationally recognized certification can be certified by ISO 20000 or ITIL (e.g. Further details are provided in the course on foundations.
The certification in ISO 20000 for organizations is basically evidence of best practices being applied. ITIL is not required for ISO 20000 certification, but it's more convenient to achieve if you follow the ITIL method of IT service management. Learn more in our whitepaper "ITIL vs ISO 20000." See this Information technology - Security techniques for more.
It is crucial to understand the fundamentals of ISO 20000.
It's important to understand how ISO 20000 affects your company's overall performance. IT is crucial to achieve the goals of your organization. IT is a key element to how you conduct business.
IT helps you outshine your competitors and reach larger audiences. It also allows you to be more productive and efficient. IT can help you grow your revenues, reduce costs, and enhance your standing.
Therefore, it is crucial that you get the most out of your investment in IT. This means that IT services must be well-designed, planned and implemented. IT projects are often unsuccessful or overbudget if they don't have a top-quality management of IT services. Continuous costs become difficult to manage and businesses often fail before achieving any return on their investment.
A high-end IT standards for service management will be essential to your business's success. It is possible to achieve the ISO 20000 standard.